State of Victoria - State Revenue Office

**Our role** We support the Victorian Government’s revenue management functions as a division of the Victorian Department of Treasury and Finance. Our role is to [administer Victoria's taxation legislation](https://www.sro.vic.gov.au/taxation-administration) and collect a range of taxes, duties and levies. In 2022-23, we collected $26.9 billion in revenue for the Victorian Government. We also administer the First Home Owner Grant (FHOG), unclaimed money, the growth areas infrastructure contribution (GAIC) and several subsidies and exemptions. We have offices in Melbourne and Ballarat. In 2022-23, we employed 807 full-time equivalent staff. **Our vision** To be recognised as one of Victoria's best performing organisations. **Our mission ** Our purpose is to provide customers with quality revenue management services which are fair, efficient and deliver benefits to all Victorians. Our mission calls on us to be fair and efficient in dealing with customers and in the way we provide revenue management services. We have developed a strategic plan with 5 key goals: 1. Deliver fair and efficient revenue management services 2. Encourage and develop excellence in our people 3. Provide an excellent customer experience 4. Modernise our technology 5. Maximise customer compliance. These strategies are supported by a robust business planning process and our [Customer Service Charter](https://www.sro.vic.gov.au/customer-charter) which details the way we interact with customers and stakeholders.