Veterans Affairs Canada

**Our Mission** To provide exemplary, client-centred services and benefits that respond to the needs of Veterans, our other clients and their families, in recognition of their services to Canada; and to keep the memory of their achievements and sacrifices alive for all Canadians. **Our Vision** To provide exemplary service which honours the sacrifice and achievements of our Veterans and clients. **Our Values and Ethics** At Veterans Affairs Canada we value our clients' contributions to the development of Canada as a nation and honour the sacrifices they have made in the defence of freedom and the pursuit of world peace. In expressing Canada's gratitude to them, we strive to exemplify the high principles which they have defended. Integrity We act with honesty and fairness and always strive to do the right thing. Respect We treat everyone with respect. We recognize the dignity that is inherent in all people and celebrate the strength that comes from the diversity of people and ideas. Service We take pride in our role as public servants and are dedicated to service excellence. We are committed to responsive, quality service, delivered with timeliness, courtesy and fairness. Accountability We are accountable and responsible for our actions and accept the consequences of our decisions. Teamwork We value teamwork, and promote the principles of partnership, consultation and open communication. Balance We encourage the achievement of a healthy balance in the working and personal lives of employees, believing that this contributes to the vitality of individuals, our organization and our communities.